NetSupport 24-7 asigura suport instant 24 ore/zi 7 zile  pe saptamana  clientilor  de oriunde din lume utilizind orice conexiune la internet.

• Nu necesita software pre-instalat
• Licentiere flexibila

Limiteaza costurile operationale  utilizind "On Demand PC Remote  Control" scurtind durata convorbirilor telefonice, eliminind necesitatea vizitelor "on site" rezolvind incidentele  rapid si imbunatatind satisfactia clientilor.

NetSupport 24-7 permite operatorului  sa vada ecranul  PC-ului in perioada cit se acorda asistenta de la distanta sau pentru o anumita aplicatie in cazurile  cursurilor  in timp-real  ,  full  VoIP ( Voice-Over-IP) audio , suportind si sisteme  cu sistem  de opearare MAC

Peste 6 milioane de PC-uri din intreaga lume  beneficiaza de suport utilizind tehnologiile de Remote-Control  (control la distanta) ale companiei noastre.

 

 

 Catacteristici Tehnice ale  NetSupport  24-7

 
    Chat and Message - Conduct an Instant real-time chat session with an End User by them simply clicking on the "click for support" button on your website. A selection of designs are provided for you to choose from (or use your own) and NetSupport 24-7 creates the code ready for you to update your own web pages.

    Chat History -All chat sessions are recorded by NetSupport 24-7, the History is then available to an Operator if a subsequent request for assistance is raised, and in addition the end user can request a transcript of the conversation and resolution provided which will automatically be sent to their email address.

    Chat Groups  - Customers can identify the nature of their chat request by selecting a pre-defined Question Type or Target such as "sales, support or admin".
The inbound chat request is then directed to operators that are members of the appropriate group. Any number of groups can be defined to suit your business requirement.

    Multiple Connection Methods  - Now provides multiple methods for initiating a chat session. These include Email a chat link to a user, copy/ paste chat link, dynamic chat buttons for inclusion on your website or email signatures, direct connect "Pin codes" via either email or from website

    Exit Survey -Once your chat and support session is ended, the customer is automatically prompted to rate their experience of the support call and leave valuable feedback. This simple feature provides additional information to your helpdesk team to allow them to maximise positive customer experiences. This, as with most features, can be disabled if not required.

    Chat Status - Once your chat button is published on your website, its status will change depending on operator availability. Out of working hours, the chat button will turn grey to indicate no operators are currently available, and if clicked, the user will be advised accordingly and presented with a "leave details" form.

    Push Pages - The operator can launch web pages and links directly on the end Users desktop. Commonly used pages can be stored and made available for all operators for future "one click" use.

    Canned Responses - Pre-defined responses and scripts can be created to ease operator response and provide "one click" solutions.